One Call. Complete Care. Every Time.
While other platforms give you software, VetWise gives you a complete care pathway with licensed professionals at every step, backed by technology that makes them more efficient.
Care. Anywhere.
Choose Your Care Pathway
Both pathways provide complete 24/7 care. The difference? Relay adds automatic next-day scheduling.
Technology makes us efficient. People make us different.
Efficient Intake
Instantly answers and gathers essential information so our RVT can focus on empathy and clinical assessment
RVT Assessment
Technician with 10+ years experience provides clinical judgment and reassurance
Veterinarian Telemedicine
With licensed veterinarians available 24/7, your clients always have expert support. Non-urgent issues are booked with your practice, urgent concerns are managed by our Veterinarians, and emergencies are guided to in-person care when needed.
Clinical Outcome
ER referral for emergencies or virtual Veterinarian consultation for urgent cases. Medical record produced and available in VetWise.
Possible Outcomes
Truly Urgent → ER Referral
When immediate emergency care is needed, we direct clients to the nearest ER with full case details
Urgent but Stable → Virtual Telemedicine
For cases that can't wait until morning but don't need ER, our experienced Veterinarians provide immediate guidance
📊Virtual Veterinary Support Pathway Statistics
True Emergencies → ER Referral
Cases requiring immediate emergency care (GDV, toxicity, trauma, severe distress)
Urgent Cases → Virtual Telemedicine
Stable cases handled by Veterinarian consultation (vomiting, limping, skin issues, minor wounds)
VVS Protects Your Revenue
By triaging appropriately, VVS significantly reduces unnecessary ER visits. Accessibility to care 24x7 ensures your clients get access to care even when you are not there to deliver it. Care. Anywhere.
What Happens When Mrs. Johnson Calls at 11 PM
Her dog won't eat and is lethargic. She's worried and doesn't know if this is an emergency.
✗Without VetWise
No answer. Client seeks ER
She panics, drives to ER
$400 ER bill for mild stomach upset
Told it could have waited until morning
$200+ in lost revenue, and a weakened bond with a client who needed you
✓With VVS
Mrs. Johnson reassured. $500 ER cost avoided. Medical record available in VetWise.
You protected your revenue. You preserved the bond. You provided better care.
This happens 60+ times per month at a typical practice with 4 FTE Veterinarians.
Complete After-Hours Care
24/7 Licensed Coverage
Experienced RVTs and DVMs available around the clock. Your clients always reach a veterinary professional.
Expert Triage
Appropriate guidance for every situation: ER referral, telemedicine consult, or reassurance that it can wait until morning.
Complete Medical Records
All encounters documented in SOAP format and available in the VetWise platform for your morning staff.
Revenue Protection
Prevent ER leakage by keeping clients in your ecosystem. Cases that can wait are guided back to your practice.
Want even more integration with your practice?
With Relay, we answer your phone as YOUR practice, auto-book appointments into your calendar, and you can even take consults yourself with your own DVMs.
Complete After-Hours Care Resolution
Your clients get answers, not voicemail. Our licensed professionals handle the complete clinical pathway.
All outcomes documented in SOAP format in the VetWise platform. Your staff reviews in the morning and handles follow-up booking.
Want More Control Over After-Hours Care?
With Relay, you unlock additional capabilities:
- ✓Take consults yourself: Your DVMs can handle after-hours telemedicine through our platform
- ✓Set your own pricing: You control what clients pay and bill them directly
- ✓Auto-book appointments: Next-day visits scheduled directly into your calendar
- ✓We answer as YOUR practice: Clients never know it's not your team
Every Practice is Different. Let's Talk About Yours.
Schedule a demo to see both pathways in action and learn how VetWise adapts to your specific protocols and client base.